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change the goods

CHANGE THE GOODS

The change of goods can be done with any item of equal to or greater cost than that purchased by paying the difference. If the new item has a lower price, no cash refund will be issued. The deadline for the exchange is 14 days from the date of receipt of the goods.

Important:

  • it is necessary for the goods to be fully integrated in its original packaging and that tax receipt of purchase is inserted in the inside of the box. Shoes should never have been used outdoors.
  • insert within the package a sheet with the following data: name, surname, telephone number, shipping address to which you wish to receive the goods model and number of the shoe and reserved for the change.
  • in order to make the change you must contact us at the number +39054472030 to reserve the item that you are wished to replace, then you will have two options:
    1. we will send you the goods through our courier who will collect your goods in return upon delivery. All at the cost of € 15,00 that you will pay to the courier in cash. Or:
    2. returning the product by your courier or mail, to our venue Studio 11 S.r.l, Via del Lavoro 28, postal code 48015 Cervia (RA) Italy

The shipment for returning products is at the customer's expense, as well as customs fees (in case of extra-EEC return), while the shipment of the new product will be to our charge. As soon as we receive the goods sent by you, we will immediately dispatch the new product.